Reference

Legal terms before you open account

This Legal page gives you the rules we apply before your account enters the lobby, including identity checks, payment records, data use and contact rights.

DANA record checksOVO sender matchGoPay receipt pathQRIS timestamp trail
petir126slot Legal terms before you open account
CONTACT PATHS

Three ways to raise legal questions

When a legal question comes up, you do not need to guess which inbox to use. We route account access, data correction, payment evidence and eligibility questions through fixed channels so your request leaves a trace. Start with your account email or phone number, add the payment rail name if DANA, OVO, GoPay or QRIS is involved, and attach screenshots only when they help us identify the exact record.

Team online

Live chat 09:00-23:00 WIB

Use chat when your legal question blocks access or wallet movement. Our team asks for your account email, last login device and payment rail, then records the case number inside the support log.

Email [email protected]

Send email for data access, correction or document questions that need written handling. Include your account name, DANA, OVO, GoPay or QRIS reference, and the exact change you want us to check.

Account form path

Open Account, choose Profile, then Legal Requests when you can still log in. That path attaches your account ID automatically, which helps us match your question with the correct record.

DATA PRACTICES

Six controls behind our legal handling

Your data rights matter before any game session starts. We separate account identity, payment receipts, device data and game records so a support case does not expose more than it needs.

Identity checks

We ask for a matching name when withdrawals or wallet corrections raise a legal question. DANA, OVO, GoPay and QRIS receipts are compared with your account name before any correction is posted.

Cookie records

Cookies help us keep login sessions tied to the same browser and device. If you clear cookies, we may ask for an extra login check before showing wallet or legal request pages.

Login devices

Use Account, then Security, then Login Devices to see recent access points. If you see a device you do not recognise, contact us so we can lock the session and record the concern.

Record retention

Session, wallet and contact records are kept only for operational, legal and audit needs. When a retention period ends, we remove or anonymise records unless a dispute or law requires us to keep them longer.

Change requests

For name spelling, phone changes or email correction, we check whether the request matches payment and login records. We may ask for a government ID before changing details that affect wallet access.

Lawful access

Game access, wallet use and account eligibility depend on local law. If your location or document check shows access is not permitted, we restrict the account and explain the next step through support.

Legal answers before you join

These answers focus on the legal questions you may have before opening or using an account. We cover data rights, payment records, cookies, account access and what happens when local law affects eligibility. If your case involves a live wallet or a locked login, contact us with the account step and payment rail involved.

It covers account eligibility, data use, cookies, payment records, dispute handling and how to contact us. We apply these terms when you open an account, change details, request data access or raise a wallet concern.

We use those records to match your account name, sender reference, timestamp and wallet activity. They help us answer legal or payment questions, but we do not place your receipt details on public pages.

Yes, you can ask through Account, Profile, Legal Requests or by emailing [email protected]. We check your request against login and payment records before changing phone, email or name fields.

Cookies help connect your browser session to your account and support security checks. If cookies are removed, we may ask for another login check before showing wallet, device or legal request pages.

Eligibility depends on local law and access is available only where local law permits. If a check shows access is not allowed, we may restrict the account and explain the next support step.

Use live chat from 09:00 to 23:00 WIB or email [email protected]. Send your account email, last device, city or region, and whether the concern involves DANA, OVO, GoPay or QRIS.

We keep account, wallet, contact and session records for operational, legal and audit needs. When they are no longer needed, we remove or anonymise them unless a dispute or legal request requires storage.